FAQ

Product Information

• How do I upload my artwork?

  Once you complete your order, you will have the option to upload or email your artwork. Please go to the ARTWORK FILE UPLOAD form or email to: artwork@stlouistag.com.

  Before you submit any digital artwork, please read the ELECTRONIC ARTWORK SUBMISSION GUIDELINES.

• Which file format will produce the highest-quality image for my tags?

  We suggest sending a PDF file in order to produce the best image.

• How do I decide what material to use?

  You should base your decision on how and where the tag will be used. Paper is the most common type of tag stock, but St. Louis Tag also offers Tyvek^® and vinyl for tags that will be exposed to harsh environments. These synthetic materials are water-, chemical-, puncture-, tear-, and abrasion-resistant.

• What is a PMS color?

  PMS stands for Pantone Matching System. The system makes it possible to create customized ink colors by using a mixture of colors from the Pantone Formula Guide. You can find the color swatch book through a print shop or graphic artist. Go to www.Pantone.com for further help.

• Can you match a special color?

  Yes. St. Louis Tag offers an unlimited amount of PMS colors for an additional charge. Call or e-mail us to specify the color or colors you need.

• Will the ink fade?

  Inks should not fade under moist conditions. However, the colors will fade when exposed to sunlight for an extended period of time. Ask about having your tags UV coated to help inhibit color fading.

• What kinds of printing processes do you use?

  St. Louis Tag uses specialized offset lithography techniques, Digital Color Printing, and Four Color Process Printing, designed specifically for tag converting. Digital Four Color Process Printing uses cyan, magenta, yellow, and black inks to create a full color image.

• I don't see an option to order multi-part tags. Do you offer them?

  Yes. We offer carbon-interleaved or carbonless tags of up to five parts. Please fill out a QUOTE REQUEST FORM or call our office for more information.

• What is the difference between carbon interleaved and carbonless tags?

  The most obvious difference is that carbonless tags do not contain a sheet of carbon – the thin piece of paper coated in a waxy pigment – placed between the other parts of the tag. Carbonless paper is chemically coated, eliminating the need for the carbon interleave. Though carbonless paper is cleaner, many people still prefer the crisper, more durable images carbon-interleaved tags produce. In addition, carbon-interleaved tags come in many color selections while carbonless tag colors are limited

• What is flood coating?

  Flood coating describes the process of turning white-colored material into a different color. Flood coating is commonly used for tags made out of Tyvek^®, because the material is available only in white.

• What if I don't see what I'm looking for?

  St. Louis Tag offers additional customization options beyond what you'll find on this site. If you don't see the options you need online, please fill out our QUOTE REQUEST FORM. You can also call us at (800) 426-8090 or (314) 645-4460 or e-mail us at service@stlouistag.com for information.

Ordering

• Is there a minimum order?

  Minimum order quantity is 250 tags, but there is flexibility in certain instances. Please call us to discuss.

• How long will it take for me to get my tags once I've placed the order?

  St. Louis Tag specializes in producing short run products in a quick and timely manner. Since all of our tag products are made-to-order, typical short run production times range from 7 - 10 work days after final proof approval. If you need a faster turnaround, call us to see if we can accommodate your request.

• Can I change my proof after I've given final proof approval?

  Yes, but once you approve the proof, you cannot make any changes without paying additional charges.

• Can I return my order?

  No. All sales are final. Because each order is customized to fit your needs, we cannot give any refunds once production has begun.

• What happens if I'm not satisfied with my order?

  St. Louis Tag stands behind its work. If you aren't satisfied with the final product, we will reproduce your order at no extra cost to make sure it meets your expectations.

Payment

• What type of payment do you accept?

  St. Louis Tag accepts payment by check, major credit cards, debit cards, COD (cash-on-delivery), or CIA (cash-in-advance). You can also submit a CREDIT APPLICATION (file may take a minute to open) to apply for NET 30 terms. We do not charge your credit or debit card until your order has shipped.

Shipping and Delivering

• How do you ship orders?

  St. Louis Tag uses UPS as the main freight carrier. We prepay and add the delivery charge to your final invoice upon shipment. We can also ship the job "3rd party" if you give us your preferred shipper's billing number (the freight charges will be billed directly to the 3rd party account).

• How do I track my order?

  Once you submit your order, we will send you a confirmation e-mail with your UPS tracking number.

• Do you ship internationally?

  Yes.

  Can I come in to pick up my order?

  Yes. If you'd like to come to our office, we can call you when your order is ready.

Company

• What types of industries do you service?

  We make tags for many industries, including retail, manufacturing, food and drink, restaurant, travel and leisure, construction, medical, educational, automotive and agricultural, just to name a few.

• Can you send me samples of your work?

  Yes. We have custom sample kits available that show a wide variety of the products we manufacture. If you have a particular request, please call us at (800) 426-8090 or (314) 645-4460, or e-mail us at service@stlouistag.com, and we will send you a packet of samples tailored to your request.

• Does your company offer environmentally friendly products?

  Yes. St. Louis Tag offers a variety of eco-friendly materials. We can use recycled paper and soy ink during the printing process, plus jute or organic cotton string and vegetable adhesive during the finishing process.

• What are your office hours?

  Our office is open Monday-Friday between 8:00 am and 4:30 pm CENTRAL TIME.